FAQ

FAQ


Is this event for everyone?

Yes, this event is for anyone that can walk, crawl or scoot. The Lights Festival™ is a family friendly event.

What is in my swag bag?

All participants will receive a lantern, a marker, and key chain flashlight.

What’s so cool about Light the Sky Festival™?

The Lights Festival™ is not an event, it’s an experience. In one night, you and your loved one will make memories that last a lifetime. Open up your heart, and light the fire within.

Can I get a refund?

No refunds are issued. While we are sad you will no longer be joining us, you can transfer your ticket to a friend or family member, but will not get a refund.

Can I bring my own food and drink? How about alcohol?

You are allowed to bring your own food and drink into our events. When it comes to alcohol however, alcohol is not permitted to our events. 

What if I buy my ticket then can’t go?

As previously stated, refunds are not issued. If you bought your ticket and then decide not to go, you can transfer your ticket to a friend or family member, but will not get a refund.

How much is a child’s ticket?

Any child under three years old is free to the event. Children ages 4 – 12 need to purchase our kids ticket for just five dollars. They will receive a fun little swag bag. 13 years and older will be charged an adult ticket.

Are dogs or animals allowed at the event?

While we love animals, we do not allow any pets at our events. There are exceptions for service animals.

What if the weather is bad?

Bad weather is not ideal, but the event will go on. If it is raining, the lanterns will still rise. If weather gets really bad, we will continually update on social media and may postpone an hour or so, but we will do everything in our power to have the event go on.

Can I exchange my ticket for another date or location?

Our ticket platform does not allow tickets to be switched to a new date or location. You would need to sell or transfer your current ticket and then purchase a new one for the new date or location you were wanting.

How do I transfer my ticket?

If you are transferring your ticket to someone new all you need to do is send them your ticket! The names won’t match and that’s okay! We are able to keep track of our tickets by having record of how many tickets a participant bought.

What is the age limit for this event?

The Lights Festival™ is for everyone. All kids under 3 can come in free, but they will not receive a swag bag unless it is paid for. If you want you kids to have a lantern and they are under the age of 13, you will need to purchase a swag bag for them.

Are the lanterns harmful for the environment?

All the lanterns we use are environmental friendly and are made with sustainable materials. All lanterns will be picked up once they fall to the ground.

Is The Lights Festival™ dangerous?

We take safety very serious, and do not tolerate anything that could be dangerous. We work with all local fire and medical teams to make sure our participants are as safe as possible. Fire teams and medical will be at our event to ensure safety.

Why is the event not held in the actual city that is listed?

Due to safety regulations, The Lights Festival™ is unable to hold events within a city. To assure we are able to put on a safe and magical evening, the fire marshals require our events to be held at venues large enough and away from city buildings.

Do I need a printout of my ticket for check-in?

We do ask that you bring a printout of your ticket during check-in. However, if you are unable to have your ticket printed, the confirmation on your phone will work.

What is the difference between VIP and Early Bird registration?

The only difference between the VIP ticket and the early bird ticket is the price. Those who have managed to save their spot on their city’s event page will get VIP access to registration. After VIP tickets are sold out, early bird registration will begin.

Is there a charity involved?

The Lights Festival™ works with local charities in every city we go to, and works with a couple national charities that are passionate about the same things we are. The Lights Festival™ loves giving back.

The Lights Festival™ and Viive Events are not affiliated with, endorsed or sponsored by The Leukemia & Lymphoma Society or any of its affiliates. Viive Events is a for-profit organization that donates a portion of its proceeds to charity.

What if my question was not answered here?

If we were not able to answer your question, we first apologize about that. Please send us in your question and we will get back to you right away.